If you've just moved overseas and switched phones, only to find your NetEase Cloud Music collection empty or your familiar playlists grayed out, don't rush to uninstall the app from your old device yet. First, confirm that you are logged into the original account on your new device, and wait for your profile and collection to load. If the page loading itself is unstable, you can try the connection optimization provided by the HiCN accelerator for returning to China; new users can enjoy a 3-day free trial.

Keep the information on your old device first

If your old phone is still at hand, do not log out, clear app data, or perform a factory reset yet. Note down the login method for your frequently used account and save the names, share links, or screenshots of your important playlists. This way, even if the new device doesn't show your collection temporarily, you still have clues to recover the original list.

NetEase Cloud Music accounts can be accessed through different login portals. After switching phones, prioritize using the login method you used in the past, then check if your personal homepage belongs to the familiar account. If the nickname, avatar, following list, and collection are all incorrect, log out and switch back to the original account; do not rebuild your playlists in the new account.

Follow this order to recover your collection after logging in

1. Verify account information

Confirm that the current account is the same NetEase Cloud Music account used on the old device. If you previously logged in with a phone number but are now using an email or a third-party portal, you might have entered a different personal homepage. First, check your avatar, nickname, and following information, then determine if the playlists are truly missing.

2. Wait for the list to load before making a judgment

When you first log in, your personal homepage and collection list may still be loading. Keep your network connection active, reopen the "My" tab or the playlist page, and give the page some time to refresh. If multiple pages like the home page or personal homepage are stuck loading, check your current network first; if other pages have loaded but the collection still hasn't appeared, go back and verify the account.

3. Cross-verify with your old device or the web version

If your old device can still access the original account normally, you can check if the playlists are still there; you can also try logging in via the official NetEase Cloud Music portal. If the accounts match on both sides and the network is normal but the list is still incomplete, keep screenshots and playlist links, and provide feedback through "My Customer Service" within the app.Official NetEase Cloud Music portalandOfficial app feedback page

What is the difference between an entire playlist being grayed out and only a few songs being grayed out?

If the entire playlist and personal homepage cannot be loaded, first troubleshoot the login status and connection; if the playlist name, cover, and most items are normal, but only individual songs are grayed out, you can record the song titles, artists, and page performance, and submit the issue through official channels. The page color itself does not explain the cause, and repeatedly switching networks or rebuilding playlists may not necessarily resolve the status of individual songs.

The following checklist can help you determine the direction:

What kind of situations is HiCN suitable for?

If your account is correct, but the NetEase Cloud Music homepage, search, or playlist pages load slowly overseas, you can try the HiCN accelerator to optimize your network connection. HiCN provides one-click acceleration, intelligent routing, and smart traffic splitting, supporting Windows, iOS, Android, and routers. Mobile users can search for "HiCN" in the app store; computer users can search for "HiCN" via a browser or visit HiCN official websiteto learn about download methods.

Network optimization is aimed at connection experience; it cannot replace account recovery, nor can it guarantee a change in the display status of a specific song in the client. New users can enjoy a 3-day free trial. First, use a common device to open your personal homepage, search, and playlist pages to see if the loading is stable.

FAQ

My NetEase Cloud Music collection is gone after switching phones, what should I do?

First, use the original login method on your old device to access the account, verify your personal homepage information, and then refresh the collection list. If you still cannot find it, keep the old device and relevant screenshots, and contact NetEase Cloud Music official customer service for verification.

Can HiCN restore all grayed-out songs?

Not guaranteed. HiCN is used to improve network connections; account/playlist synchronization and individual song display status need to be confirmed separately via your NetEase Cloud Music account and official feedback channels.

The account login is correct, but the playlist still won't load completely?

Switch Wi-Fi or mobile data, reopen the app, and wait for the list to refresh. If other pages are also very slow, you can try HiCN's connection optimization; if only a single playlist has issues, record the page information and submit official feedback.

When switching devices, confirm your account before touching your playlists

If you encounter NetEase Cloud Music collection anomalies after switching phones overseas, keep your old device information, confirm your login account, and then determine whether it is a page loading issue or the status of individual items. You can now search for "HiCN" in the app store, start a 3-day free trial for new users, and experience playlist loading performance under an overseas connection.

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